T-Mobile in O'Fallon, IL Open now

Reviews about T-Mobile

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  February 28, 2020, by Johnny Cavitt
  Just spent twenty minutes waiting in the store while the two reps here are obviously understaffed because they only had two customers each. Thumbs down...
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  May 29, 2019, by Gwendolyn Brown
  *Buyer Beware* I thought this store was awesome the first time I visited. First impressions don't always hold true. My phone died and wouldn't power on. I went in to see if I could get a loaner phone until my other came in (my phone was, at the time, just a few months from purchase). The manager told me I could get ANY phone because I had JUMP. I couldn't neloeve it but was elated. As I waited for him to process the phone I chose, he turned the musoc up on a speaker. The speaker was $49. He asked if I liked the music that was being broadcast from it.I told him, "Yeah! But I'm not buying one!" He said he'd give me one for $49 due to a promotion they were running. I told him I'd still pass because there was "some catch" like paying monthly service fees. He told me that there weren't. I said well then, ok. As we waited even further I began talking about my son's phone which was stolen. He.said he had compassion for me and will throw im another one. By this time, I'm asking him if I was on "Candid Camera". He assured me I wasn't. I asked if some thievery was going on. He told me there wasn't. He said my bill would not change and threw in another one. (Now, I'm at 3 speakers). Fast forward 4 months, I notice my data was beimg used quickly ??? I had 20 gigs. How could this happen? Well, when, supposedly, giving me the speakers for $49 (in which I thought was veey strange but thought they were being discontinued or something), I noticed my gigs went down from 20 to 10 and my plans had been changed. I'm also being charged for these speakers for 2 years. I hadnt noticed much of a change on my bill whereas it's a family plan and my children weren't using their phones s much as I was. Upon discovering this, I was not a happy camper. *Buyer Beware*